Contact

Get in touch

We're a small team and we read every message. If you have a question about your order, our products, shipping, or a return, send us an email and we'll get back to you.

Customer support

Email: wkdwogus010@naver.com
Response time: within 24–48 business hours (Monday–Friday)

To help us resolve your issue as fast as possible, please include your order number and, if your item arrived damaged or incorrect, a photo or short video of the problem.

Common questions

Where is my order?
Orders are processed within 1–3 business days. Delivery to the United States usually takes 7–15 business days after processing. You'll receive a tracking number by email once your order ships — please allow 24–72 hours for tracking to start updating.

Can I return my order?
Yes. We offer a 30-day return policy from the date you receive your item. Email us first to request a return authorization — please don't send anything back before we've confirmed it. Full details are in our Refund Policy.

My item arrived damaged or the wrong item was sent.
Email us with your order number and a photo, and we'll make it right at no cost to you.

Can I change or cancel my order?
If your order hasn't shipped yet, email us as soon as possible and we'll do our best to update or cancel it.

Business information

JH store (JH Online)
Icheon-si, Gyeonggi-do, Republic of Korea
Business Registration Number: 475-40-01306

Our products ship from our overseas fulfillment partner, which is why delivery takes a little longer than a domestic order. Shipping is free on every order.